Welcome to Scotia Cabins.
Installation Requirements, what you need to do before we arrive:
• Please make sure there are no obstructions i.e. trees, bushes, roots or anything that will encroach into the workspace. Also, if you are aware of any issues in the ground, such as utility pipes please let us know of these beforehand.
• If there is a structure in the site you are going to put the cabin, please remove this prior to us coming. If this is not done, and we have to do this, there will be a £500 minimum charge.
• Please ensure the access and passage to the site is clear for installers and clear of any objects which could be deemed a hazard. It would be appreciated if any animal mess was removed as well.
• Please ensure that there is a good space to park the vehicle and trailer for the day, and as close to site as possible.
• To ensure the product is installed in the correct location, and to your satisfaction, it is important you are available when the installation team arrive and spend time with the team to position the base to your satisfaction before installation commences. Any costs to move the base or any further alterations after completion of the installation will be charged to the customer.
• When they finish you should be available for the installation team to walk you through your cabin, they will ask you to sign a customer completion form at this point, any issues should be highlighted at this stage
• If we have to return to complete the hand-over, a call-out fee will be charged. Any issues which arise after the installation team have been, that are not noted on the form, will be chargeable.
• If you are installing your own concrete base, then it is essential you follow the exact instructions given to you. If you do not, the installation team reserve the right to abort the installation, and a 100% reinstallation charge will apply, after you have fixed your base to the required standard.
Aborted Installation – What happens if we cannot install your cabin or garden studio:
The installation team arrive, and they cannot install your cabin for any of, but not limited to, the below reasons:
• Suitable base area is not available
• Agreed area has not been cleared eg. Tree trunks, areas levelled etc.
• No suitable access to your garden or the location of your base area
• If you are not available at the property at the start of the installation
The installation of your cabin will be aborted, and no refund will be given of the installation cost of your cabin. A re-arrangement fee for installation will be costed at 100% of the original cost of installation, payable PRIOR to the re-installation date.
If you are in any doubt of any of the above, please check with us prior to your installation date.
Any additional fees which are incurred, above the agreed sale costs and payment terms, must be paid PRIOR to us re-attending. Failure to pay this beforehand, will result in delayed attendance until monies are received. Scotia Cabins default position is that its staff should always be treated courteously and with respect for the work they are doing. They should not be subject to abusive behaviour in any form, which includes:
• rude, disrespectful and offensive behaviour, including derogatory remarks and disruptive acts amounting to verbal and emotional abuse
• sexually inappropriate comments and behaviour
• racist and discriminatory abuse
• threats of physical violence
• aggressive and violent behaviour